Check out our Frequently Asked Questions below:
Personalisation & Products
Can I personalise my order?
Yes. Many of our cards, mugs and gift sets can be personalised with a name, age or wording depending on the design. Simply enter the details you'd like when ordering.
Can I change the wording shown on a card?
Yes. Where the listing allows, you can choose alternative wording to suit the occasion. This could be a relationship such as Dad, Mum, Nan or Grandad, or wording for occasions such as Birthday, Retirement, Thank You, Congratulations or Christmas.
Can the card and mug have different wording?
Yes. When ordering one of our matching Card & Mug Gift Sets, you can choose the wording for the card and mug separately.
For example:
Card: Merry Christmas
Mug: Best Dad
What does Non-Personalised mean?
Choosing Non-Personalised means you'll receive the design without an added name.
If a personalisation box is still shown, simply enter NONE.
Can I order the card or mug without buying the full gift set?
Yes. On our combined listings you can choose a Card & Mug Set, Mug only or Card only. If a wording option appears for a product you're not ordering, simply select Not Applicable.
Are your cards blank inside?
Yes. Our cards are supplied blank inside so you can write your own message. Each card also comes with a white envelope.
What sizes are your cards?
Our cards are available in Square 6×6 inches or A5, depending on the design. The available sizes will be shown on the product page.
What size are your mugs?
Our mugs are 11oz ceramic mugs, with the design printed on both sides unless otherwise stated on the product page.
Do you make the products yourselves?
Yes. Our personalised cards and mugs are made to order by us at Chantelle & Jodie's in Shrewsbury.
Delivery & Collection
How long will my order take to make?
Most orders are prepared and dispatched within 1–2 working days. Any different processing time will be shown on the product page.
How will my order be delivered?
Cards are normally sent using Royal Mail 2nd Class. Mugs and gift sets are normally sent using Royal Mail Tracked 48. Where available, you can select an upgraded delivery service during checkout.
Can I collect my order?
Yes. Local collection from us in Shrewsbury is available at checkout. You'll be able to choose from the available collection times.
Orders & Customer Support
Can I change my personalisation after ordering?
Contact us as quickly as possible. Because personalised products are made to order, we can't guarantee changes once production has started.
Please check names, ages and wording carefully before placing your order, as we'll use the information you provide.
Do you accept returns?
Non-personalised products may be eligible for return in accordance with our Returns Policy.
Because personalised products are made specifically for you, they cannot normally be returned simply because you've changed your mind.
This doesn't affect your rights if an item is faulty, damaged or incorrect.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and we'll help put it right. We may ask you to send us a photograph so we can see what's happened.
Can I request something that isn't shown on the website?
Absolutely. If you've got an idea for different wording or are looking for a particular sport, hobby, profession or occasion, contact us and we'll let you know what we can do.
How can I contact you?
You can contact us using the Contact Us page on our website. Simply complete the contact form and we'll get back to you as soon as we can.